Category Real Life

Charity Engagement: New Job Taken at Emmaus Preston

Emmaus Preston website screenshotAfter a long period of deliberation and I have taken a new job and joined Emmaus Preston.
Careful thoughts have been put in to an eventual future online but I can think of many reasons why not to go into ework. One of them being the desire of making a difference and working with people, homeless people. Hoping to help them rediscover the values of life, the real values of life and not some daily online wankery about whose service is most valuable and what acquisition was justified or not.

The online world is a nice scene and one I’ve enjoyed for a long time, but I think there are many more important things in life than discussing pixel anality, although I finally found use for a heavily customized remake from Darren Hoyt’s Mimbo theme.
I will continue to follow the development of online applications and annoy my colleagues with my best friend, friend, but for now my task lays somewhere else. Obviously, me being myself, I will be the biggest online nerd within the Emmaus UK mouvement and Emmaus Preston will be present on the the usual platforms. And we will blog à gogo.

The Emmaus Preston Superstore opening is on Saturday 20th September 2008 and will be live broadcasted on Ustream.
If you’re local, why not join the Emmaus Preston Fantasy Football League and win some Emmaus Gift Vouchers?

Social Networking IRL

Andy DuncanOver the last two days I had the joy of both meeting one of my favourite photographers on flickr and helping him with a removal.

The beauty of social networking finally has come to reality: I have met someone I first met online in real life.

The irony: we only lived about 700 yards away from each other.

It was a pleasure to finally be able to connect the virtual world with reality.

Sadly my thighs and legs don’t agree though. :)

But now, I’m back online.

How Customer Service Should Be

Samsung ML-2010 PrinterDealing with technical support lines or customer services often can be a frickle thing, and when my 10 month old Samsung ML-2010 printer at work decided to start making weird noises, I was close to order a new printer. Colleagues convinced me to go through the tech support hassle and use my warranty rights.

Armed with everything I might eventually need (Model number, serial number, purchase date, invoice number and .pdf invoice), I rang 0870-SAMSUNG, although the printer was purchased at Pixmania, I first was greeted by a loudly laughing woman. Laughing, not greeting. No niceties. When after some seconds I hesitantly said ‘Hello?!‘, I knew from her reply I had dialed the correct number. Yes, I was connected to the Samsung Help Desk. Phew.

Optimist/Pessimist/Cynic I am, I had only given myself 5-8 minutes to sort this out or I would have ordered a new printer. I am in the first month of my new IT budget and honestly am too lazy to walk to the network printer. Network printing, a former pet-peeve of mine. My desk though… has its own printer.

I was really surprised when within less than two minutes I had received both a reference number and the promise that a technical agent would call me in the next two hours. Not once was I asked where or when I did purchase that printer, nor did I have to go into detail about my problem.

That was easy. Let the wait begin now.

But there was no wait. Only few minutes later a Samsung Tech Agent called me and asked me to describe the problem. Not knowing how a printer is engineered, this proved to be a much more difficult problem than expected. What can be that hard about explaining that a printer doesn’t grab the paper anymore, all while making loud, protesting noises, before throwing a ‘Online error’ at you? The agent luckily was whether a bad car driver or had several friends who couldn’t handle the gearbox of a car properly, because the analogy ‘If you can’t find’em, grind’em‘, immediately explained what my problem was.

Within the next 2-3 days Samsung UK will drop off a new unit for me. No need to send mine in, wait for weeks and pay shipping costs.

That’s what I call Customer Service. Service with a capital S. Especially considering the fact that the printer only cost GBP 47.99 (less than $100).
Well done Samsung.

Update 04.15.2008: The new (refurb?) unit arrived today. Hats off, Samsung Customer Care. :-)

NADD. What Was The Problem?

NADD already has been the subject on this blog, thank to Rands, but last days I have noticed that my case is getting worse again. Courtesy of getting to know the Mac platform better, worrying less about dating and way too many things going on right now, I must admit that my focus seems to come back.

What proves this? My NADD. The numbers of projects I have been taking on over the last 2 weeks has significantly grown again, with the usual pressure of having taken on way too much already. And still I usually manage to find some time to discover new stuff.
Tell me what’s on your tray, screen right now. And what else goes through your mind?

This is my palette right at the moment:

  • As usually music is playing. Stalk me at last.fm. I even manage it to skip tracks, I don’t like, in Party Shuffle .
  • Both Mail and NetNewsWire are constantly open and update regularly. I love to keep both read and answered if needed. I like it clean, empty.
  • The usual tabs (around 7) are open in Safari and checked regularly .
  • Coda has become a part of my daily after work workflow. In Coda, 2 projects: a WP design and Chyrp. Both call for Photoshop with 2 different mockups.
  • Today I have been playing with Tablecloth and Blueprint.
  • Several IRC rooms open in Colloquy.
  • Restricted IM profile in Adium and obviously Twitterific.

Other thoughts occupying me right at the moment are the day job and the project we recently started plus two major annoyances we bumped in to at work last 10 days. Those 3 factors actually already large enough to occupy most people and make them look forward to a relaxed evening in front of the tube.

But in the evening, when arriving home, there’s the bane of the online presence calling me. The inconvenience about being in the active online back end world, wanting to stay up to date? It’s not the high amount of hours or the double shift, it’s the desire of always wanting to try out the newest stuff. New software, new online platforms and applications even . It’s the thrill to learn new stuff.

And then there’s the dating thing and upcoming V-Day. I have been invited already. I haven’t RSVP’ed yet.

Right now, I must take care of my laundry though and then spend an hour cleaning. I think. If the internet doesn’t call me back. Or new entries tumbled in my feed reader.
Luckily I have no kids, that would just dry me insane!

I do not visit social networks anymore. I have left the sphere around problogging and both were a relieve. I also have buried some other ongoing annoyances from last 2 years: exes and the trainwreck BlogExplosion.

I Want Some Kool Aid Too

Apple Store Arndale Center Manchester, UK

So I went to the Apple store in the Manchester Arndale Center for the first time.

Loaded with cash.
Plastic cash.

I had lots of plans.

Although the conversion to Mac OS X came with several problems, and certainly missed Windows (network) features, I had decided over the last days to refocus on video… and now wanted some decent equipment. The MacBook is fun, cool and easy to carry around… but lacks in power. So I was going to get a MBP. Updated or not.

And a 2.8Ghz iMac as well.

And a new phone. Funnily enough I broke the screen of my shitty LG Shine yesterday afternoon and now I needed a new phone too.
Only two models made it past my initial internet quest: the iPhone and the Samsung U900 Black.

But I needed more. Since I already have sold the Dell notebook, I wasn’t going to feel bad about buying some superfluous stuff for everything and decided I wanted some stuff.

  • A black iNcase sleeve for both MB and MBP.
  • As every music fan, I wanted more and better than the standard iPod (touch) earbuds and had dropped my eye on a pair of Sennheiser in-ear buds;
  • Because we do (almost) everything at the computer, the set of matching iSkin keyboard protectors.
  • The obvious MiniDVI to DVI-D converter
  • Some cases and scratch protectors for both iPod Touch and iPhone;
  • A certain book about Final Cut Pro;
  • Last but not least Mac OS X 10.5 for the MB, which was configured with Tiger when it arrived.

All these items are available over the Apple store and since the Arndale Center store one of the less than 10 shops in the UK is, i expected them to have everything obviously. Even the iPhone.
I already had decided I couldn’t be bothered by offering the Carphone Warehouse or O2 the commission and would buy everything from Apple directly. In person. Physically.
Not online.

I made an error.

Contrarily to most switchers, when I arrived at the Apple Store and a salesmen jumped at me, even before I had enjoyed 30 seconds of time to browse, I did not as to speak to a Genius. No, I knew what I wanted and Google had helped me with all the other stuff last days.
Suffocated as I felt, I first asked for an iPod touch case. ‘We’re sold out, but here’s a store card and feel free to ring us to check if we have new ones in stock. We’ll gladly put one aside for you.’

Dumb ass, I thought. There are no official iPod touch cases yet, other than the Socks, but whatevah.

My next question was a harder one. I wanted a Toslink wire to connect any device, mainly the soon to be bought MBP with my kick ass stereo.
Why have a Mac and only enjoy sound over crappy built-in speakers?

Again I was confronted with the same answer: ‘We’re sold out.’
Luckily I had drunk MY kool-aid before I went to the Arndale Center and lassively I answered ‘No worries, I’ll order them online.’

I honestly was starting to doubt the so raved about Apple service. Especially when after walking and browsing some in this Ikea designed store puristic designed store, with way too many people in it, I found my Toslink cable and also the MiniDVI to DVI-D adapter I had asked for in between grumbling teeth.

At a totally different spot than where the interim employee with the Faster Than Shadow Apple Store Card MoveTM looked.

Of the 3 people who read here, luckily there’s no one who doesn’t know that I’m a bitchTM, so I guess you all can imagine my appetite for more Apple stuff was gone. Even the iPhone appetite.

End result? I left the store with a Leopard install pack, a Toslink connector which fits every MP3 device, except the iPod touch, the iSkin protector I wanted, the iNcase sleeve in Khaki because obviously no black one was available, my wanted MiniDVI to DVI-D connector and iPhone socks.
The iPhone, iMac and MBP? Maybe I’ll get some next week when I’m in the Arndale Center again, but today the awesome customer service killed my mood to splash money.
Even if it were only an interim employer, just there because of the launch of the iPhone… the Apple Store is that big and has that many items that I knew where everything was within 20 minutes.

2 Steps Away From MacNerdism

MacBook Keyboard

I’ve done it again… Mark all as read. And deleted a bunch of feeds. And at the same time added a bunch of personal blogs again.

The why is simple. I had to play, play with the newest gadget. But most of all because I’m sick of blogging about blogging and bloggers blogging about bloggers. Some days of reflexion confirmed what I already knew: blogging about blogging just isn’t my cup of cappuccino. It will mean a return to tech blogging.

And that MacBook is damn sexy.

Hasn’t fried my eggs once yet, but I could imagine getting used to it. Actually I haven’t used any of the Windows computers anymore since Friday. I discovered right-click for Mac already and even connected my Logitech Bluetooth mouse.

Adium is sexy, the built-in iSight sucks, just as much as .Mac does and window focus after Vista is annoying. I loved the auto hover focus, now I forget to click and start tying always.

My dock is full already and everything I need is installed. Even Remote Desktop for Mac.

Looking forward to go to the local Mac store soon and grab the new alu wireless keyboard, the mini-DVI adapter, a bunch of cases and last but not least Leopard.

On another note: of course it wasn’t going to take long before the iPod Touch was jailbroken. It took me four long days to resist the temptation.

This is my last Mac/Apple post here, future ones will be at the Apple Files Blog, but I first need to finish my design there. Cutline free. Now if only the [delete] button would work as [delete] and not [backspace].

Update: Can’t believe I had to figure this out all on my own, but [delete] is [fn] + [delete]. The keyboard delete is [backspace]. This obviously also is valid for the new wireless alu keyboard.

They Pulled An Abramovich On Me

I could make a rather whiny post out of this, but that would make tings only kinda suckier. Let’s keep them simple.

I got sacked. Sacked with growing results, sometimes rather impressive results, other moments less immense but still acceptable results.
Sacked because I was sick and the germs lasted longer than I had hoped. Sacked because in that period I dropped of the planet and hardly ever had energy to blog, all while still having a full time job.

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Frak, I’m Back!

I found time. Time to enjoy a day off. And get this done.

Tattoo1

It’s Franky, b*tches. I’m back.

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